Thank you for considering shopping at www.bge.rw. We understand that sometimes plans change. This policy outlines our guidelines for cancellations. Please read the following information carefully:
Cancellation Window
1. You can request to cancel your order within 12 hours of placing it. After this period, we may have already begun processing your order and may not be able to cancel it.
How to Request a Cancellation
1. To initiate a cancellation, please contact our customer service team at [customer service email] as soon as possible. Provide your order number and details about the item you wish to cancel.
2. Our customer service team will review your request and confirm whether the cancellation is possible. Please note that some orders may not be eligible for cancellation if they have already been shipped or processed.
Refunds for Canceled Orders
1. If your cancellation request is approved and your order has not been shipped, we will process a full refund to your original method of payment within 1 business day.
2. If your order has already been shipped or is in the process of being shipped, you may need to follow our return policy for instructions on returning the item once it is received.
Contact Us
If you have any questions about our cancellation policy or need assistance with canceling an order, please contact our customer service team via our contact page.
